Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by jfquestiaux on Thursday, 10 February 2022 03:56 CST
Hi.
In the backend, on the "Tickets" page, you can filter the list by almost anything while in the front end (in the "Latest tickets" view), you have only the category and status.
Is there a way to have in the front end the same filters we have in the back-end? I'd prefer not to give back)end access to my user in charge of support.
Joomla! Web Agency : Better Web
SEO, performances improvements, custom web applications, AMP pages, migrations,...
We have deliberately not provided such a feature in the frontend. Implementing such a feature makes it impossible to cache the public ticket pages for Guest users.
Moreover, Joomla's Permissions feature makes it very easy to create backend accounts with limited access, e.g. only access to Akeeba Ticket System without the ability to configure anything. You just need to assign your support staff user group the global Backend Login privilege and also assign it the ATS privileges your support staff users need to do their work (the latter is usually common in the front- and backend of the site). This is exactly what we've done for our own support staff.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thank you. I was planning to work with the ACL but wanted just to check whether there was another solution.
Joomla! Web Agency : Better Web
SEO, performances improvements, custom web applications, AMP pages, migrations,...
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!