Support

 Hello,

I have noticed that we are getting this error when using the Menu Item type: Akeeba Ticket System>New Ticket

I have verified that the other menu item types we have published are working. In addition back-end administration tools are working. 

-Categories displays properly, and I can submit a new ticket using this method if viewing a category and clicking "New ticket"

Your help is appreciated.

 

Davide,

I downloaded and installed Admin Tools 6.13 Pro twice in a row, but I am still getting the same error. Did you mean install Akeeba Tickets twice in a row?

Thanks,

Eric

 

Davide,

 

I wanted to provide some additional details. It seems that the issue has resolved itself after some time. I had some questions and observations:

-I have recently modified the session timeout to: 360 minutes (Nicholas suggested this due to the way our case managers use the front end)

If I re-installed the admin tools per your instructions, and immediately tried the "Submit New Tickets" feature from the same browser session, would the error persist until either I logout/login or the session expires after 360 minutes.

I am only asking as I noticed that when I left work and started testing from home (a different computer) I noticed that the feature was working even though no other changes were made?

Either way, I will check when I get back to the office and ensure all is well.

Thanks again for your help!

Eric Johnson

Davide,

Yes we have caching enabled. Attached is a screen shot of our configuration.

Thanks,

Eric Johnson

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