Support

I believe we do not take meta description into account in ATS. What's the use case for the meta description in the context of the ticket system?

Remember that the meta description is inherited by child pages. For example, if you only have a single menu item for the ticket system displaying the support categories the same meta description will be inherited by the pages listing the tickets of each category AND the page listing the posts in a single ticket.

All right. I will definitely pursue that for Akeeba Ticket System 5 for Joomla 4. With ATS 4 it would be very complicated because of its architecture. Let's just say that what was a proof of concept eleven years ago had to be pressed to service when the previous ticket system I was using was discontinued with no ahead warning. There's a lot of technical debt in ATS 4 (definitely my least favorite codebase we have in production). ATS 5 is much cleaner and I have a much better feel of how to do that, possibly even using the category meta as a fallback if no menu meta is specified.

It's not complex to add the meta description to the document. The complex part is getting it from the menu. If I were to do this it would probably be not very correct. Let me implement this first in ATS 5 (it will happen sometime this week). It may have gotten easier than the last time I dealt with meta description and keywords as an extensions developer back in Joomla 1.5. If it's not too complex I'll back port it to ATS 4 — I just can't promise anything :)