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Latest post by [email protected] on Monday, 22 March 2021 09:52 CDT
Hello,
I was troubleshooting a previous issue with email templates and was trying to view reports, specifically CRON and Email Processing. However, they are greyed out presently. I have enabled the plug-in
Action Log - Akeeba Ticket System Log User Actionsbut the reports are still greyed out. Also, I didn't see a section in the user documentation for Reporting.
As always, any tips or suggestions would be greatly appreciated!
Thanks in advance,
EJ
Log saving is controlled by Joomla, not Akeeba Ticket System. We actually make use of Joomla's Log class. By default, nothing is logged. You need to publish the System - Debug plugin. You can set the following options:
It is generally not advisable to have Joomla's logging turned on with your production site unless you are debugging an issue.
If the default log level is not enough for you, you can go to Global Configuration and also set Debug Site to Yes. This should only be used for a very limited amount when you are troubleshooting an issue.
The Reports tab only has two options, the time cards and the log viewer. Time cards show how much time was spent over a period of time (by default: current month) by each support staff user. This is based on the self-reported Time Spent that you see above the reply area for support staff.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Nicholas,
Thank you for taking time to explain in such detail. Very helpful and I understand the implications.
I will now close this case.
Much appreciation!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!
