Support

Akeeba Ticket System

#34721 Error when Updating ATS from 3.5.4 to 4.0

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by on Saturday, 03 April 2021 20:17 CDT

musicnetwork
When we try to Update ATS we get following error...

0 Argument 1 passed to FOF30\Platform\Joomla\Platform::__construct() must be an instance of FOF30\Container\Container, instance of Akeeba\Backup\Admin\Container given, called in /opt/lampp/htdocs/joomla/libraries/fof40/Container/Container.php on line 213

Akeeba Backup is installed with Version 8.02

Best

Franco

nicholas
Akeeba Staff
Manager

Please unpublish the following plugins:

  • Installer - Admin Tools Professional 
  • Installer - Akeeba Backup Professional
  • Installer - Akeeba Ticket System Professional

Then try installing the new versions of our extensions which had previously failed. It should now work.

Please let me know if that works for you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

musicnetwork

Hi Nicolas

Thats does the magic, thank you!

Best

Franco

nicholas
Akeeba Staff
Manager

Thank you very much for the feedback!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!