Hello,
Emails are not send neither to the customer nor to the tech support when a new ticket or reply is created.
Test email from Global Configuration is being send normaly.
Please, advise, thank you
#33677 Email not sent upon new ticket submission
Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information
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Latest post by on Friday, 09 October 2020 01:17 CDT
Tuesday, 08 September 2020 08:26 CDT
nicholas
Akeeba Staff
Manager
You need to enable the “Akeeba Ticket System - New post notification emails” plugin. As noted in the documentation:
This is a very important plugin. It is responsible for sending emails whenever a new ticket is created or a reply is sent to an existing ticket. Unless you have a very serious reason not to, we strongly recommend keeping this plugin published at all times.
If you still don't see the emails the problem might be that your site does send the email but the recipient never receives it, e.g. it ends up in the spam inbox or is filtered at the server level.
In this case you may want to try and change the ATS email templates.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Friday, 09 October 2020 01:17 CDT
System Task
system
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