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I can tell you why it didn't work on our site. I was running a pre-3.4.2 dev release on our site which didn't have the fix for the SEF router. I installed 3.4.2 now and the link works.

Please make sure that your My Tickets link is not a submenu of the ATS main menu (ticket categories). If your site is already structured differently you can create a menu item in a hidden menu and replace the old My Tickets link with a System, Alias menu item.

This change is necessary because of the way Joomla 4 component SEF routers work. In fact, this is how Joomla 3.4 and later component SEF routers work, it's just that Joomla 3 still has backwards compatibility with the old SEF routers which use the Joomla 1.6 to 3.3 methodology.

So far we had not updated our SEF router to keep backwards compatibility. However, we reached a point where ATS would be unusable in Joomla 4 if we didn't upgrade our SEF router. The downside of upgrading the router is that some black magic I had done with the one-off views, such as My Tickets and Buckets, would no longer work. I had to modify that code a bit and it was, indeed, very broken in 3.4.0 and 3.4.1. In 3.4.2 I fixed it but you may need to move menu items around to prevent Joomla reporting the wrong (least specific) menu item as more relevant to the router.

Having worked with Joomla's SEF routers I understand why literally nobody else is implementing a routing system with so many degrees of freedom. Everyone else registers what would be a per-component and per-view prefix, regardless of the menu structure visible to the user. In Joomla we're trying to do that PLUS keep coherence between the menu structure and the URL structure. Each method is diametrically opposite to the other and, yet, we're trying to make them work together. Hilarity ensues, for "oh my God I spent five days on this, why is it still doing funky things" values of "hilarious".

Based on your screenshots you are essentially doing what I'm doing on our site and my development sites. Also, what you see is consistent with the broken routing from 3.4.1. I start wondering if Joomla is picking up the wrong SEF router or if we have a caching issue.

Try installing ATS manually, twice, without uninstalling it before or in between. This makes sure that the router.php file will really get overwritten with the new version.

Next, go to System, Clear Cache and clear the frontend cache. This should invalidate any cached links in the menu modules.

If you are using a third party SEF/SEO extension you will need to clear its URL cache for Akeeba Ticket System as well.

With turned off SEF URLs, the issue persists. The link is still going to the parent menu item.

Wait, what? This doesn't make any sense. What is the non-SEF URL you get? It should be index.php?option=com_ats&view=Mies&Itemid=YOUR_MENU_ID_HERE.

I just saw that somewhere the query is changed from an alias to 'Mies' to 'categories'.

No, it has not. The "categories" views displays a list of all ATS categories. It's not the My Tickets page. You can't use one instead of the other.

In fact, if you really are manually using view=categories and it shows the My Tickets page I would suspect that something is terribly broken on your site...

Can you please change line 445 from

$qoptions['view'] = 'MySSS';

to

$qoptions['view'] = 'Mies';

and tell me if that works on your site? Seeing the commit comments in the two changes I made in September 2018 and again in July 2020 I think this must be the problem. Please let me know how that works on your site since I can't reproduce it on my dev or live sites ????

Thank you so much for the feedback!

I don't need a test environment, I understand now what is going on. The router was looking for view=My which is not how the menu item is created. It should be looking for Mies (the story behind that is long and complicated). In the past the code would fail back to using the current Itemid. That behavior was causing problems with nested categories and I removed it in 3.4. I forgot to change back the My/Mies code to also look for Mies, hence the broken link.

On our site it just so happens that the menu item predated the My/Mies change so the router worked on it with one small change around line 412 so Mies is not missing from the case statement. Of course this wouldn't work on anyone else's site. Thank you for giving me the screenshot with the relevant part of the code that you tracked down. This was the key to understanding the missing bit.

I also see that handling the Buckets view was never added to the router so I need to fix that too. I guess we'll have a late July / early August release to fix these issues.

Apparently neither Buckets nor Assigned Tickets need special routing. They can only ever be menu items which are routed internally by Joomla itself. Next release will be soon, probably 7-10 days from now.