Hello,
We have two categories set-up in the ticketing system. They are named "Technical Support" and "Account Support".
If a ticket belongs in the "Technical Support" category and we select "Account Support" from the drop-down in the top left hand corner (allows you to change category) then nothing happens. The ticket is not moved into the "Account Support" category. I have installed ATS 3.4.2 on a fresh Joomla install, configured it properly and can confirm the issue happens there too. Multiple browsers have also been tried.
I have attached a screenshot of the drop-down referred to above.
I am able to change the category of a ticket in the back-end so this problem only exists in the front-end.
Kind regards,
Dale
#33393 Unable to change the category that a ticket belongs to
Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Latest post by nicholas on Wednesday, 15 July 2020 14:56 CDT
Wednesday, 15 July 2020 07:02 CDT
SatIntAKB
Wednesday, 15 July 2020 09:45 CDT
nicholas
Akeeba Staff
Manager
This is indeed a JavaScript issue. I will fix it, but the next release of ATS is scheduled for September (we avoid August releases because half of our clients are on vacation sometime between mid-July and early September).
Is this an urgent fix for you? If yes, I can help with a development release which will be 3.4.2 plus a patch for the JavaScript issue.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 15 July 2020 10:50 CDT
SatIntAKB
Thank you for offering to fix this urgently. It's not a big problem for us so I'm happy to wait until the next release in September.
Wednesday, 15 July 2020 14:56 CDT
nicholas
Akeeba Staff
Manager
You're welcome and thank you for the heads up!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!