No error displayed or me able to find in logs
I've tested quite a few times and don't know where to turn so reaching out.
Brent
#33308 Akeeba Ticket System - New post notification emails not sending
Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information
Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a
Latest post by on Sunday, 09 August 2020 17:17 CDT
Thursday, 25 June 2020 04:45 CDT
tampe125
Akeeba Staff
Hello,
I just made some tests and everything seems working fine.
Can you receive other emails from your site? If you get inside Joomla Global Configuration and hit the Send test email button, do you get an email?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 25 June 2020 21:29 CDT
bcordis
I have done the test you requested and it worked just fine using PHP mail.
The email was sent to [email protected] using PHP Mail. You should check that you've received the test email.
Mail received.
Brent
Thursday, 25 June 2020 22:19 CDT
bcordis
I can make it send me a test email from the email template editors but nothing comes from the tickets that are replied.
Brent
Thursday, 25 June 2020 23:40 CDT
bcordis
I got an auto bot problem fixed and that could be from the problems I had. Worked out an editor problem also.
Now I'm getting an email sent out. Still verifying everything is working now.
Brent
Friday, 26 June 2020 02:39 CDT
tampe125
Akeeba Staff
Ok, let me know if you still have this issue or you fixed it.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 08 July 2020 16:48 CDT
bcordis
I have finely got it all working but having trouble with the emails coming from our general email account and not the support reply email address. Is there a fix for this?
Brent
Thursday, 09 July 2020 07:46 CDT
tampe125
Akeeba Staff
Can you please be more specific?
What do you mean with "generic email"? If you switch email account are you receiving the emails?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 09 July 2020 13:25 CDT
bcordis
On the Joomla config, I want to use info@domain but for support emails I want the ticket to come from support@domian as that is the email address monitored by the ticketing system.
This way we can reply to the tickets opened and it updates them through email.
Is this possible?
Brent
Friday, 10 July 2020 01:01 CDT
nicholas
Akeeba Staff
Manager
Component, Akeeba Ticket System, Categories. Click the category you want. Go to the Ticket Options tab. Set the “Category email”.
You need to do that for each support category.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Sunday, 09 August 2020 17:17 CDT
System Task
system
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