Support

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<strong>AJAX Loading Error</strong><br/>HTTP Status: 500 (Internal Server Error)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/>

<h1>Akeeba Ticket System - An unhandled Exception has been detected</h1>
<h3>
<span class="label label-danger">500</span> FOF: View \Akeeba\TicketSystem\Admin\View\TimeCard\Json not found </h3>
<p>
File <code>&amp;lt;root&amp;gt;/libraries/fof30/Factory/BasicFactory.php</code>
Line <span class="label label-info">325</span>
</p>

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<p>
<strong>Would you like us to help you faster?</strong>
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<p>
Save this page as PDF or HTML. When filing a support ticket please attach that PDF or HTML file.
</p>
</div>
<p>
<strong>Why do we need all that information?</strong> This information is an x-ray of your site at the time the
error
occurred. It lets us reproduce the issue or, if it's not a bug in our software, help you pinpoint the external
reason which
led to it.
</p>
<p>
<strong>What about privacy?</strong>
Attachments are private in our ticket system: only you and us can see them, <em>even if you file a public
ticket</em>, and
they are automatically deleted after a month.
</p>

<hr />
<p>
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<em>
The content below this point is for developers and power users.
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<p class="alert alert-warning">
Joomla 3.9.19 – PHP 7.4.3 on Linux</p>

<h3>Debug information</h3>
<p>
Exception type: <code>FOF30\Factory\Exception\ViewNotFound</code>
</p>
<pre>#0 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Factory/BasicFactory.php(136): FOF30\Factory\BasicFactory-&gt;createView('\\Akeeba\\TicketS...', Array)
#1 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/DataController.php(193): FOF30\Factory\BasicFactory-&gt;view('TimeCards', 'json', Array)
#2 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/Controller.php(465): FOF30\Controller\DataController-&gt;getView()
#3 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/DataController.php(218): FOF30\Controller\Controller-&gt;display(false, false)
#4 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/Controller.php(419): FOF30\Controller\DataController-&gt;browse()
#5 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/DataController.php(154): FOF30\Controller\Controller-&gt;execute('browse')
#6 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Dispatcher/Dispatcher.php(175): FOF30\Controller\DataController-&gt;execute('browse')
#7 /home/jbsm_bcc/christianwebministries.org/administrator/components/com_ats/ats.php(50): FOF30\Dispatcher\Dispatcher-&gt;dispatch()
#8 /home/jbsm_bcc/christianwebministries.org/libraries/src/Component/ComponentHelper.php(402): require_once('/home/jbsm_bcc/...')
#9 /home/jbsm_bcc/christianwebministries.org/libraries/src/Component/ComponentHelper.php(377): Joomla\CMS\Component\ComponentHelper::executeComponent('/home/jbsm_bcc/...')
#10 /home/jbsm_bcc/christianwebministries.org/libraries/src/Application/AdministratorApplication.php(101): Joomla\CMS\Component\ComponentHelper::renderComponent('com_ats')
#11 /home/jbsm_bcc/christianwebministries.org/libraries/src/Application/AdministratorApplication.php(159): Joomla\CMS\Application\AdministratorApplication-&gt;dispatch()
#12 /home/jbsm_bcc/christianwebministries.org/libraries/src/Application/CMSApplication.php(196): Joomla\CMS\Application\AdministratorApplication-&gt;doExecute()
#13 /home/jbsm_bcc/christianwebministries.org/administrator/index.php(51): Joomla\CMS\Application\CMSApplication-&gt;execute()
#14 {main}</pre>

<h3>System information</h3>
<table class="table table-striped">
<tr>
<td>Operating System (reported by PHP)</td>
<td>Linux</td>
</tr>
<tr>
<td>PHP version (as reported <em>by your server</em>)</td>
<td>7.4.3</td>
</tr>
<tr>
<td>PHP Built On</td>
<td>Linux ps20763 4.9.159-vs2.3.9.8-vs+ #2 SMP Thu Apr 25 13:22:05 PDT 2019 x86_64</td>
</tr>
<tr>
<td>PHP SAPI</td>
<td>cgi-fcgi</td>
</tr>
<tr>
<td>Server identity</td>
<td>Apache</td>
</tr>
<tr>
<td>Browser identity</td>
<td>Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:77.0) Gecko/20100101 Firefox/77.0</td>
</tr>
<tr>
<td>Joomla! version</td>
<td>3.9.19</td>
</tr>
<tr>
<td>Database driver name</td>
<td>mysqli</td>
</tr>
<tr>
<td>Database driver type</td>
<td>mysql</td>
</tr>
<tr>
<td>Database server version</td>
<td>5.7.29-log</td>
</tr>
<tr>
<td>Database collation</td>
<td>utf8mb4_unicode_ci</td>
</tr>
<tr>
<td>Database connection collation</td>
<td>utf8mb4_unicode_ci</td>
</tr>
<tr>
<td>PHP Memory limit</td>
<td>256M</td>
</tr>
<tr>
<td>Peak Memory usage</td>
<td>3.45M</td>
</tr>
<tr>
<td>PHP Timeout (seconds)</td>
<td>120</td>
</tr>
</table>

<h3>Request information</h3>
<h4>$_GET</h4>
<pre>Array
(
[option] =&gt; com_ats
[view] =&gt; TimeCards
[task] =&gt; browse
[format] =&gt; json
)
</pre>
<h4>$_POST</h4>
<pre>Array
(
[limitstart] =&gt; 0
[limit] =&gt; 0
[sumtimespent] =&gt; 1
[created_on] =&gt; Array
(
[from] =&gt; 2020-06-01
[to] =&gt; 2020-06-30
[method] =&gt; between
[include] =&gt; true
)

[_cacheBustingJunk] =&gt; 0.509
)
</pre>
<h4>$_COOKIE</h4>
<pre>Array
(
[_ga] =&gt; GA1.2.1368846087.1591749163
[loginguard_remember_d72b6f2e60691951016bb03cf52ed626] =&gt; 4fyp2TsM1rpfLkVok98icsQkML9cgx7uEdTt5OAfgflOwtTqN293AXnc10iAFjvr.ZNwB1nvHrN2nCys3EPg2jaDqoinJDvgrj2K6CYceASVjCmT2s8hndRpkpHqygnY9
[_gid] =&gt; GA1.2.1884297266.1593031227
[fcef10b286b879029f741d95b25d411b] =&gt; c8dafa70304dfc15781cb2244d86eea2
[loginguard_remember_01d7fcf49435805550bb7d079fc83237] =&gt; AxevjlDSGHc0rcNgx1az9EV18tFXJr0zVaQqxsfsH49y9ZTiHLR9wmHhnfuESI8B.eUChoaWx4LlCJObshWUa6Ei61n2DrAXpEfiEDqNZlbL7I8N46hsGtUDgl5vpmBRY
)
</pre>
<h4>$_REQUEST</h4>
<pre>Array
(
[option] =&gt; com_ats
[view] =&gt; TimeCards
[task] =&gt; browse
[format] =&gt; json
[limitstart] =&gt; 0
[limit] =&gt; 0
[sumtimespent] =&gt; 1
[created_on] =&gt; Array
(
[from] =&gt; 2020-06-01
[to] =&gt; 2020-06-30
[method] =&gt; between
[include] =&gt; true
)

[_cacheBustingJunk] =&gt; 0.509
[_ga] =&gt; GA1.2.1368846087.1591749163
[loginguard_remember_d72b6f2e60691951016bb03cf52ed626] =&gt; 4fyp2TsM1rpfLkVok98icsQkML9cgx7uEdTt5OAfgflOwtTqN293AXnc10iAFjvr.ZNwB1nvHrN2nCys3EPg2jaDqoinJDvgrj2K6CYceASVjCmT2s8hndRpkpHqygnY9
[_gid] =&gt; GA1.2.1884297266.1593031227
[fcef10b286b879029f741d95b25d411b] =&gt; c8dafa70304dfc15781cb2244d86eea2
[loginguard_remember_01d7fcf49435805550bb7d079fc83237] =&gt; AxevjlDSGHc0rcNgx1az9EV18tFXJr0zVaQqxsfsH49y9ZTiHLR9wmHhnfuESI8B.eUChoaWx4LlCJObshWUa6Ei61n2DrAXpEfiEDqNZlbL7I8N46hsGtUDgl5vpmBRY
)
</pre>

<h3>Session state</h3>
<pre>Array
(
[__default] =&gt; Array
(
[session] =&gt; Array
(
[counter] =&gt; 136
[token] =&gt; zvhIeusxtbY36rnZWT80wNqrHwLJebMz
[timer] =&gt; Array
(
[start] =&gt; 1593038743
[last] =&gt; 1593040706
[now] =&gt; 1593040707
)

)

[registry] =&gt; Array
(
[data] =&gt; Array
(
[Com_loginguard] =&gt; Array
(
[Captive] =&gt; Array
(
[task] =&gt; default
)

)

[com_installer] =&gt; Array
(
[message] =&gt;
[extension_message] =&gt;
)

[Com_ats] =&gt; Array
(
[TicketStatistics] =&gt; Array
(
[limitstart] =&gt; 0
[limit] =&gt; 0
)

)

[Com_ars] =&gt; Array
(
[Release] =&gt; Array
(
[Releases] =&gt; Array
(
[category_id] =&gt;
[maturity] =&gt;
[access] =&gt;
)

)

[Item] =&gt; Array
(
[Items] =&gt; Array
(
[limit] =&gt; 20
[release] =&gt; 0
[type] =&gt;
[access] =&gt;
[published] =&gt;
[language] =&gt; *
)

)

)

[com_content] =&gt; Array

I have installed the latest Dev version on the site and testing. I hope this will help with the email problem on my other ticket.

Error is not there on this Dev release we can close this out now.