Akeeba Ticket System

#32211 Error after update "EmailCheck could not fetch column list for the table #__ats_emailchecks"

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version

n/a

PHP version

n/a

Akeeba Ticket System version

n/a

Latest post by maka45 on Monday, 06 January 2020 14:32 CST

Saturday, 04 January 2020 07:12 CST

maka45

Hi

I have done an automatic upgrade from 3.0.4 to 3.1 but get now this error in backend/frontend:

Error in Backend:
Es ist ein Fehler aufgetreten!
0 Model EmailCheck could not fetch column list for the table #__ats_emailchecks

Error in Frontend:

Fehler: 0
Class 'Akeeba\TicketSystem\Admin\Model\EmailCheck' not found

What i need to do now?

Best wishes
Mario

Edited by maka45 on 2020-01-04 07:13 CST

Monday, 06 January 2020 00:19 CST

nicholas

You are missing the file administrator/components/com_ats/Model/EmailCheck.php. Please install ATS twice in a row, without uninstalling it before or in between. If the file is still not there or it suddenly disappears again you will need to ask your host why they are deleting files from your site without your consent.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 06 January 2020 14:16 CST

maka45

Is there another way? (FTP?) Because of this issue I can't login anymore in admin panel.

Edit: Just seen that the File is already there? (see attachment)

Edited by maka45 on 2020-01-06 14:22 CST

Monday, 06 January 2020 14:23 CST

maka45

Attachment

Edit: But in wrong folder...

Edited by maka45 on 2020-01-06 14:25 CST

Monday, 06 January 2020 14:32 CST

maka45

I have uploaded it manually by ftp. Now it works again, thanks.

Support