Support

Akeeba Ticket System

#32027 change default setting for priority

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by brianlisle on Friday, 22 November 2019 09:50 CST

Thursday, 21 November 2019 10:35 CST

brianlisle
Can you add a setting in each category for the default priority? As my "High" priority equals broken / down, (which the majority of the tickets are not) I would prefer to have the priority default to a lower level as we all know people don't usually pay attention to that, so don't usually change it.
Thanks!

Friday, 22 November 2019 04:56 CST

tampe125
Hello,

thank you for the suggestion, I can actually see a valid use case for several customers.
We will start working on, I'll try to put it inside the next release, but I can't offer a time frame for when it will happen.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 22 November 2019 09:50 CST

brianlisle
Thanks! I look forward to the addition.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!