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Akeeba Ticket System

#31409 Time used by users

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by SolucionesVigo on Thursday, 06 June 2019 17:47 CDT

SolucionesVigo
 Hola:
En la pestaña Time used by users
Me da 20 horas un usuario con las fechas de inicio: 2019/05/01 a 2019/05/31
Le cambio fecha inicio por 2019/05/31 y pulso en cargar grafico y no me cambia.
Ejecuta JSON
XHRPOST
http://ayuda.svigo.es/administrator/index.php?option=com_ats&view=TimeCards&task=browse&format=json[HTTP/1.1 200 OK 330ms]
y manda fecha.. pero responde el mismo tiempo.

Hello:
In the Time tab used by users
It gives me 20 hours a user with the start dates: 2019/05/01 to 2019/05/31
I change the start date for 2019/05/31 and click on load graph and it does not change me.
Run JSON
XHRPOST
http://ayuda.svigo.es/administrator/index.php?option=com_ats&view=TimeCards&task=browse&format=json[HTTP/1.1 200 OK 330ms]
and send date .. but answer the same time.

Sorry for my English, it's google translator. :-)

nicholas
Akeeba Staff
Manager
We use this feature internally and I can tell you that it does work. I am not sure, however, what you typed in the From and To dates.

If you use the same date as From and To it should reply "No records found". You would be asking it for time spent by support staff in a time span of 0 seconds. By definition, there cannot be any posts in that non-existent time period.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

SolucionesVigo
Hola :

Era la configuración de joomla ,el cache.
Si pongo la configuración cache convencional , deja de funcionar.
Adjunto configuración de cache en joomla que no funciona. :-)

Hello :

It was the joomla configuration, the cache.
If I put the conventional cache configuration, it stops working.
Attached configuration of cache in joomla that does not work. :-)


SolucionesVigo
Ahora sí, adjunto..

nicholas
Akeeba Staff
Manager
Can you please install this development release on top of your existing Akeeba Ticket System installation? It should fix the issue you are experiencing.

Please do NOT uninstall Akeeba Ticket System before doing that. If you uninstall Akeeba Ticket System you will lose all your existing tickets.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

SolucionesVigo
Ok, todo correcto.
Resulto.
Muchas gracias

Ok everything is correct.
Turned out.
Thank you

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