Support

Hello,

I think I've found 2 small bugs in Akeeba Ticket System and I have a suggestion.

1) After I install the Akeeba Ticket System 2.4.1 the back-end of Admin Tools (Professional v.5.0.2) becomes unformatted. I don't see any errors in the Dev Tools of the page.
The problem is gone if I reinstall Admin Tools and both extensions look fine after that.

2) The custom ticket statuses are not displayed no matter how I define them in the back-end of Akeeba Ticket System. I've found the function that displayed the select field in the file "administrator/components/com_ats/Helper/ComponentParams.php" and added this line of code:

if(!is_array($statuses)){$statuses = array();}

just before the line:

$statuses[$part[0]] = $parts[1];


3) I need to navigate often from the details of the ticket back to the list of tickets, without making changes to the ticket. Can you add a "Back" button on that page? I managed to do this through javascript but maybe other have the same problem. I know you can click the "Back" button of the browser but I keep telling the customers to use the available buttons on the page. This would help with the consistency in using the site, I think.

Thank you

On the list with my tickets I can see "Latest post by nicholas on Wednesday, 04 April 2018 06:26 CDT" under this ticket but can't see any reply from Nicholas when opening the ticket.
I'm not trying to pressure a response, just want to make sure I am not missing something when following the ticket.

Hello,

On 1) I find it strange that the installation of Akeeba Ticket System is affecting Admin Tools.
This happened consistent on multiple sites. When ever I install the latest version of Akeeba Ticket System the layout of Admin Tools is not working until I install Admin Tools again as well.
If it helps I can set a temporary Joomla and give you a super administrator user name and password so you can see it for yourself.

On 2), 3 and 4) Thank you. :)

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