Support

I have noticed some new issues come up. The server moved from shared hosting to VPS. So not sure if something is not configured correct which is causing this? Where does the Akeeba tickets get the commands from to send new email on staff replies to tickets to send to the customers?

1. When a new ticket is created by email, even though the user is in the system with the same email address and set to registered one of the permissions. I get email reply denied message from Akeeba Tickets and asking the user to login, even though reply by email was working fine and setup in the config of the Akeeba tickets.

2. When a new ticket is replied by staff, no email is received by the user with the notification.

Thanks,

Leo

Further to add, I can see the email tickets in the mailbox, when the cron is run it's deleting the emails in the mailbox but not creating tickets from them?

Output from command /usr/bin/php7.1 /home/media-courses/public_html/cli/ats-mail-fetch.php ..
Akeeba Ticket System -- Fetch email for the Reply By Email feature
Copyright 2011-2018 Nicholas K. Dionysopoulos / AkeebaBackup.com
===============================================================================
It is too early to check for email.

The emails accounts were re-created onto the new VPS server.

1. Yes the category is associated to an email for example help@
2. Yes the ticket is saved if a staff user created the ticket. However it goes to the customer email with the new reply, but on replying from the customer to the ticket, its received in the mailbox. But does not get added into the ticketing system of Akeeba Tickets so no new reply is received and added?

What php extensions and Apache extensions need to be enabled for the plugin to work? Apache 2.4.29 Php 7.1.13

Hello Davide,

Thanks so much that fixed the issue turning the track email Uid to no.

It's all working perfectly now.

Thanks again,

Leo