Support

Hi Leo,

There is nothing special to it :) The signature editor in your Joomla! profile allows you to use HTML. We used it to write our custom HTML structure for our signatures. Then our frontend designer wrote some custom CSS to make it all look professional and pretty.

Regarding highlighting the staff reply, it's already possible! The DIV tag surrounding each reply has a number of CSS classes called something like ats-post-group-8. The number at the end is the Joomla! user group ID. Your support staff belongs to one or more specific groups your users don't belong to. Therefore you can use the relevant ats-post-group-* class to target these replies in your site's custom CSS, possibly giving it a different color or doing any other kind of formatting which works for your site. You can even use the :before and :after pseudo-elements in your CSS to add a star or some other graphic before / after the full name of the person responding. With custom CSS sky's your limit!

I am most definitely not a designer and we don't do custom design work. I can give a simplistic example of how to style replies from user group 8 (Super Users) by applying a gold(-ish) frame and panel title with a horrible light yellow background. Remember when I said I'm not a designer? I really mean it - I suck at this.

.ats-post-group-8 {
    border: 2px solid #cccc00;
    background: #fffff6;
}

.ats-post-group-8 > .ats-post-header {
   background: #cccc00;
}

As to where to put the custom CSS, I can't answer that. Please do ask your template developer. There's always some kind of custom CSS file loaded by your template, typically called something like custom.css. The location of the file and the method to enable its loading varies widely between one template and the other. Luckily, its developer knows how to do it better than anybody else.