Akeeba Ticket System

#28898 Captcha? field not shown :(

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’

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Latest post by on Wednesday, 17 January 2018 17:17 CST

Saturday, 16 December 2017 04:21 CST

technic-direct

I update to latest version but now guests or public can't create a ticket.

Alway the message 'Captcha sould not be empty' comes up.

See here: https://www.technic-hobby.eu/support-tickets/cb-funk,-fragen-antworten/new?formsubmit=1

What's wrong? the ReCaptcha V 2 from Google work fine on all other components and modules.

Regards from Tyrol - Reinhard

technic-direct.eu Tyrol - Austria - Europe

Saturday, 16 December 2017 04:44 CST

technic-direct

Also I create a german language file (see 2nd atattchment) for your use ;)

technic-direct.eu Tyrol - Austria - Europe

Monday, 18 December 2017 01:31 CST

nicholas

Remember that in order to prevent spam submissions ATS requires the use of CAPTCHA on all guest tickets. However, the way CAPTCHA works in Joomla! is confusing since Joomla! 3.7.0. You have to go to Global Configuration, Site tab, look under the Site Settings header and set Default Captcha to your preferred method, e.g. Captcha - ReCaptcha. Then Akeeba Ticket System will be able to display the necessary CAPTCHA for guest tickets.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 18 December 2017 01:35 CST

nicholas

I should also point out that the more detailed instructions for the Guest Post feature can be found in our documentation at https://www.akeebabackup.com/documentation/akeeba-ticket-system/guest-tickets.html

Nicholas K. Dionysopoulos

Lead Developer and Director

Wednesday, 17 January 2018 17:17 CST

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system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2018-01-17 17:17 CST

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