Support

Let me make sure we are on the same page - literally and figuratively :)

If you have a New Ticket page for a specific category the page title is the name of the category. You can verify this by going to our site's Support page, click on any category and then click the New Ticket button. As you can see the title of the page is the category name.

When you go through a New Ticket page which is not for a specific category this is not possible due to the way Joomla! menu structures work. The page title is whatever you have defined in the menu item which has the New Ticket page. However, we can and do display the category title in the component header, right above the ticket form. According to our experience this in-page header, in large type, is what users look at. Nobody seems to be looking at the page title, not to mention that all non-desktop browsers outright hide it.

This is part of the default view template in Akeeba Ticket System. There is no option to enable or disable it, it is always shown. This is what I mean:



One possibility is that you've done a template override and removed the header. The other possibility is that you have a CSS rule which hides the H1 tag in the body.

Yes, what you bumped into is a result of how Joomla! menus work.

An alternative would be to create a hidden menu in Joomla!. In there create menu items for the New Ticket page for each category. ATS should pick that up and use those (hidden) menu items after you select a category in the new ticket page.