Akeeba Ticket System

#28794 Time spent field

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’

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Latest post by on Wednesday, 03 January 2018 17:17 CST

Monday, 27 November 2017 18:03 CST

webcoast

Hi,
I am wondering about the Time Spent field, in my unusual usage of akeeba tickets, I have security guards issuing incident reports/tickets (guards are in the ticket support group too) which the venues (also users in the ticket support group) and site superusers (also users in the ticket support group) also have access to view/edit etc.

The 'Time Spent' field is showing up on the 'Create a New Ticket' page, which is ok, but I'm unsure what the 'Start' button is supposed to be doing? It doesn't seem to do anything when clicked? Also they layout is a bit skewed, but I can fix that with css styling eg #timerBtn.btn {margin-left:50px!important;}

I can't find anything in the Ticket documentation about the Time Spent field.

Regards
Nicola

Tuesday, 28 November 2017 02:49 CST

tampe125

Hello,

the Time spent field is used to track the amount of time spent while replying to tickets, so you can monitor the amount of time required to support.
In order to facilitate this task, we have create a builtin stopwatch inside Akeeba Ticket System: clicking on the Start button will start a timer that will update the Time Spent field with the minutes passed from the initial click.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 03 December 2017 18:57 CST

webcoast

Thanks.
You can close this ticket.
Regards, Nicola

Monday, 04 December 2017 02:28 CST

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 03 January 2018 17:17 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2018-01-03 17:17 CST

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