Support

Dear support,

Since one week we've switched from hosting provider and used the great Admin Backup tool to transfer our existing website.

We've followed all the guides and the site works nicely again. But at this moment it seems we can reply to a Akeeba Ticket once and then all other attempts of opening existing tickets is gone.
The browser "hangs" for a long time and then returns a 500 Interal Server Error.

We've used the htaccess maker several times and even disabled the htaccess file to see if that made any difference. But it doesn't :-( And somehow I cannot find out when this error occurs and for the last few hours I cannot access any tickets.
Do you have any suggestions on how to solve this issue?

Thank you very much and greetings,

Nikolai van Nes
UWiX

Just switched back to PHP 7.0.21 instead of 7.1.7 (at my hosting page) and that does seem to do the trick. I can access the tickets again.

Also checked the error logs and this one turns up when the 500 error page occurs:
FastCGI: "/home/..../index.php" aborted: incomplete headers (0 bytes) received from server after 98 sec, referer: http://....

Searched the net and now I am not sure if the problem is a in the Akeeba Ticket System when using PHP 7.1.7 or should I contact my hosting company for some misconfigured FastCGI software on the server?

Any suggestion would be helpfull but it works for now on PHP version 7.0.21 :-)

Thanks again and greetz,

Nikolai van Nes
UWiX

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.