Akeeba Ticket System

#27152 Akeeba Tickets disable time tracking

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’

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Latest post by nvcacademy on Saturday, 18 February 2017 09:53 CST

Thursday, 16 February 2017 16:34 CST

nvcacademy

How do I disable time tracking? We don't use it and it is just a nuisance for us. thanks.

Friday, 17 February 2017 02:34 CST

tampe125

Hello,

I'm sorry but you can't remove such field. You could create a template override, but I think it's a lot of work to simply hide it.
If you really want to hide it, I'd suggest you to create a custom rule in your template CSS to hide it, so you won't see it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 17 February 2017 11:30 CST

nvcacademy

I'd rather just return to core version which does not have this feature. How can I revert to core version?

Friday, 17 February 2017 14:57 CST

nvcacademy

so I decided to create overrides to remove the time tracking.

In in View/NewTickets/form.php, here is the section in the code where the time tracking appears. i don't see any references to the time tracking just rendering for the text editor. How do I get this unwanted element out? thanks

<div class="control-group">
	<label class="control-label" for="bbcode"><?php echo JText::_('COM_ATS_NEWTICKET_LBL_YOURREQUEST') ?></label>
	<?php
		if(empty($this->post_content))
        {
			$this->post_content = $this->catparams->get('defposttext','');

			if(!Editor::isEditorBBcode())
            {
				$this->post_content = Bbcode::parseBBCode($this->post_content);
			}
		}	
		
		echo $this->loadAnyTemplate('site:com_ats/Posts/post',array(
			'post_content'		=> $this->post_content,
			'allow_attachment'	=> $this->allow_attachment,
			'category'			=> $this->category->id,
		));

	?>
</div>

Edited by nvcacademy on 2017-02-17 15:00 CST

Saturday, 18 February 2017 09:53 CST

nvcacademy

I found how to hide time tracking: Create overrides on these files:

View/Tickets/item.html
View/Tickets/item_head.html
View/Posts/threaded_post.php
View/Posts/post.php

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