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Akeeba Ticket System

#26790 ATS select user

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Akeeba Ticket System version
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Latest post by on Saturday, 21 January 2017 17:17 CST

Wednesday, 21 December 2016 12:02 CST

rivermedia
 Since updating ATS, I am not able to select a user to assign to a ticket. What shows in the pop up is the entire website, not just a user selector. I can confirm it was working yesterday before the upgrade.

Please see screenshot.

Wednesday, 21 December 2016 12:08 CST

rivermedia
Ok, so I have just confirmed that this is site wide on our website, not just with ATS.

However, if you have any info related to this it would be much appreciated!

Thank you for your time.

Thursday, 22 December 2016 02:20 CST

tampe125
Hello,

I just tried and I can not replicate your issue. Do you have any other extension working with the users?
If you setup a test server and install only ATS, do you still have the same issue? If not, it means that there is something else breaking the link inside the modal view.
You should try to re-install all the extensions inside the test site until you get the wrong view: that extension is your "culprit".

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 21 January 2017 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-01-21 17:17 CST

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