Support

 HI Guys,
OK I have two systems running on very similar setups using the components specified above. Both systems are using the ISIS template on the back end. On one system all works well and the component works as I would expect it to. On the other however the display of individual tickets is broken, almost as if the CSS is broken with text displayed as in the attached?! In this case I am unable to affect any of the data displayed.

All other screens appears correct e.g. Control Panel, Ticket list etc but attempting to open an individual ticket delivers the attached view. (any ticket is the same)

I have reloaded ATS (2.2.2) with no effect, so not really sure where to go next. Any advice would be welcome...

Hi Davide

Many thanks for your response...

I did as you suggested and sure enough here is the resulting error message (displayed at the bottom of the page)

Fatal error: Class 'F0FModel' not found in /home/sites/carolcumber.com/public_html/plugins/ats/akeebasubslegacy/akeebasubslegacy.php on line 193

Please ask if you need further information...

HI Davide,

Many thanks for your response...

I have no idea how that happened - now disabled and all working as it should
Thank you for you support... we can now consider this ticket closed.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.