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Akeeba Ticket System

#26522 Not sending emails

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Ticket System version
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Latest post by on Sunday, 11 December 2016 17:17 CST

Thursday, 10 November 2016 09:04 CST

cperrot
 I just set up the ticket system. however, I cannot seem to get email notification to work. when I test the email in email templates everything works fine. but in real life scenario no emails are being sent.

regards

cedric

Friday, 11 November 2016 02:29 CST

tampe125
Hello,

did you set the notification email correctly inside the WAF configuration page?
Can you please try to manually trigger a security exception and see if you get the email?
Are security exceptions being recorded in your site?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 11 November 2016 02:30 CST

cperrot
Hello

The ticket is about the ticket system not admin tools.

regards

cedric

Friday, 11 November 2016 02:36 CST

tampe125
Ops, I'm deeply sorry.
Can you please double check if the Akeeba Ticket System - New post notification emails plugin is enabled? It belongs to the ATS group.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 11 November 2016 02:49 CST

cperrot
that was it thanks for that.

Friday, 11 November 2016 03:02 CST

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 11 December 2016 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-12-11 17:17 CST

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