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#26316 How to change the "pending" status name to "answered"

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Latest post by tampe125 on Friday, 14 October 2016 09:28 CDT

Friday, 14 October 2016 09:20 CDT

user59299
 Hello,

It appears that my users interpret "pending" as pending on our support, not as pending for them to read the reply. Then they post another ticket complaining for no reply received! What can i say...

Anyway, i would like to fix this by changing the name of the status to "answered". I have found the language override but it only changes the name in the ticket table (open/pending/closed), and not the actual button/status.

Is there any way for me to change the button text?

Note: I have already found the "Custom ticket statuses" in the options, but they appear to be adding new tickets statuses instead of renaming the specific one.

Thank you very much
Edited by user59299 on 2016-10-14 09:27 CDT

Friday, 14 October 2016 09:28 CDT

tampe125
Hello,

you can easily do that by creating a Language Override.
The text constant that you have to change is COM_ATS_TICKETS_STATUS_P

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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