Akeeba Ticket System

#25991 what am I missing?

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’

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Latest post by mitchie on Monday, 29 August 2016 09:30 CDT

Monday, 29 August 2016 07:14 CDT

mitchie

Hi there,

I was using the old version of ATS (git_43f2101) on another site and was expecting to plug 'n play as well with this new one, but...

I set categories (tried both reegistered and public) and menu items to categories list view and to new tickect view. Logged in the site side, when I click on categories menu item I see categories list with "view ticket" button "new ticket" button is missed.
When I click on new ticket I see the "select category" page, but after selected a category if I click to new tickect I get 403 access denied error (even if I have a registered ACL nad the category has "registered" ACL as well).

What am I missing?

Thanks in advance.

Monday, 29 August 2016 07:36 CDT

tampe125

Hello,

can you please take a look at the component options, permissions tab.
Which groups has the permission to Create tickets?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 29 August 2016 09:30 CDT

mitchie

Hello Davide, Thank you for your fast reply.

Yes, it was. Chenged both category and component options and now it works as expected.
Thanks a lot.

Support