Upon upgrading to version 2.2.1 Tickets disappeared from the Admin component menu on the back end. I attempted to install in twice in succession as suggested in another ticket, but that didnt work.
#25721 Ticket System not displaying in admin panel
Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket
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Akeeba Ticket System version
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Latest post by allenjj on Sunday, 31 July 2016 08:26 CDT
Monday, 25 July 2016 15:45 CDT
allenjj
Monday, 25 July 2016 16:34 CDT
nicholas
Akeeba Staff
Manager
I'm afraid that's a Joomla issue. Unfortunately we haven't found a reliable workaround. You can always access the component by going to /administrator/index.php?option=com_ats on your site. We're still trying to find a better solution. If we have one we'll integrate it in the next version of ATS.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 25 July 2016 16:46 CDT
nicholas
Akeeba Staff
Manager
I do have one question, if you please. Did you upgrade from ATS 1.x, 2.0.x, 2.1.x or 2.2.0? I'm trying to establish how to reproduce this issue because, frankly, our post-installation script is already trying to work around it with code I've been using the last 5 years in all of our components without any problem.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 26 July 2016 19:51 CDT
allenjj
I had upgraded from ATS 2.1x
Tuesday, 26 July 2016 21:32 CDT
nicholas
Akeeba Staff
Manager
Thanks! I was able to reproduce the issue and find its solution. Please install FOF 3.0.12 first, then reinstall ATS 2.2.1. Do you see the menu item now?
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 27 July 2016 22:09 CDT
allenjj
I replicated my production site on my test platform and installed FOF 3.0.12 and then reinstalled ATS 2.2.1. When it didnt show the menu item the first time i tried a second reinstall with no success either.
Wednesday, 27 July 2016 22:30 CDT
nicholas
Akeeba Staff
Manager
It's very likely that it will work once we publish a regular release that includes FOF 3.0.12. If that doesn't work, I have no other possible solution in mind :(
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Friday, 29 July 2016 18:56 CDT
allenjj
The release published today worked perfectly!!! GREAT JOB!!!!!
Thanks,
John
Thanks,
John
Saturday, 30 July 2016 12:31 CDT
nicholas
Akeeba Staff
Manager
You're welcome and sorry for having to deal with that issue!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Sunday, 31 July 2016 08:26 CDT
allenjj
Problems like these happen as changes to joomla and other plugins occur. I am truly thankful for the support of folks like yourself that work with those of us that use your products. GREAT WORK TEAM AKEEBA!!!!!!