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Akeeba Ticket System

#23572 User ATS signatures in emails

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by SatIntAKB on Wednesday, 28 October 2015 11:31 CDT

Tuesday, 27 October 2015 08:58 CDT

SatIntAKB
 We have setup signatures for Users (managers) in User / Ticket System preferences.
The sig shows correctly within post to a Ticket in the front end.
The sig does not show in the email that is sent (but the body of the post by that manager does - correctly).
Is this correct?

Tuesday, 27 October 2015 09:49 CDT

tampe125
Hello Mike,

yes, the signature is used only inside the component. It's not possible to use the signature inside the email notification.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 28 October 2015 11:31 CDT

SatIntAKB
OK, thank you
Regards, Mike

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