Support

 Hi, my test user email gets "We do not accept replies to tickets via email".
The cron job works
Akeeba Ticket System -- Fetch email for the Reply By Email feature
Copyright 2011-2015 Nicholas K. Dionysopoulos / AkeebaBackup.com
...
Preparing to check for email
1-- [User email and subject]
Email was successfully fetched

In Reply By Email config
Reply by email = Yes
Only for Managers = No
Create ticket by email = Yes

In Category created to receive emails from inbox, permissions for the user group to which the test user belongs:
Support Staff Inherited (Not Allowed)
Create Allowed (Allowed)
Delete Inherited (Not Allowed)
Edit Inherited (not Alllowed)
Edit State Inherited (Not Allowed)
Create Private Allowed (Allowed)
Create Attachment Allowed (Allowed)

I'm stumped - where else can I look for configuration or permissions to enable the reply by email so users can create tickets by email? Thanks in advance, Mike

I created on our email system a new email address inbox just for testing this feature. When it works, I will change it to our normal inbox. It is called ticket@ (domain1.com)

There is only one ATS Category which has Category email set in Akeeba Ticket System - General. The email used is ticket@ (domain1.com). The Category is called "Created from emails to inbox". No other Category has a Category email set. The idea is that all emails sent to mailbox by users will get a ticket created (if they have valid email on joomla user account) in this Created from emails Category and then our team will change to actual category when they read the ticket.

The testuser email appears only once in joomla, and is on the correct username account. It is a real email and not "on behalf of".

The testuser is not responding, this is the first email sent by testuser to ticket@ so should create a ticket in the category.

I can't see "Administrators only" in the Component Options page, it says "Managers"
In Reply By Email config
Reply by email = Yes
Only for Managers = No
Create ticket by email = Yes

I'm not sure what is meant by "Default" Category - I can't see "Default" as a setting anywhere - have I misunderstood or am I looking in the wrong place?

Thanks, Mike

Aha! It was this "If the user does not have permissions to post to the Default Category then he gets the error you mentioned. " I changed the Viewing Access Level to one which included this user and all is well. Emails in and replies back - all seem to be working as expected. Thanks for your help.