Support

Upgraded from ATS 1.61pro to ATS 2.0.0 and browsing the categories and browsing the tickets into categories goes fine.
Until I want to open a ticket by clicking it's title... The following error occurs:

Fatal error: Class 'Akeeba\Subscriptions\Admin\Model\Subscriptions' not found in ...\components\com_akeebasubs\Model\Subscriptions.php on line 16

Disabling all template overrides (by using default template) does not fix this issue. Is it a bug?

Hope you can help me out.

Greetz, Nikolai van Nes
UWiX

Hello Davide,

That's a great fix but I cannot seem to find the Akeeba Ticket System - Akeeba Subscriptions 4 integration plugin in the backend.
The default Akeeba Ticket System - Akeeba Subscriptions integration is indeed installed but disabling without a replacement doesn't look like a good idea,

Even after reinstalling ATS 2.0.0 the "subscriptions 4 integration" plugin still does not appear.

Installing the latest Akeeba Subscriptions component (v5.0.0) results in more errors (because of bugs) so that isn't an option for me.

Do you have another idea how to solve this issue?

Thank you in advance!

Greetz, Nikolai van Nes
UWiX

Just extracted the plg_akeebasubslegacy.zip from the ats 2.0.0 package file - installed it manually and now the akeeba subscriptions 4 integration plugin does appear in the backend.

Maybe has something to do with the installation script of the ats 2.0.0. package?

Greetz, NIkolai
UWiX

You're welcome, thank you for the fast support!

By the way - if you're fixing the plugin could you also check the plugin description (plg_akeebasubslegacy.zip) because it has a slight different description than what the plugin actually does ;-)

I did install the plugin manually so after installing the plugin description is read out of the en-GB language file included in the plugin archive. This text is as follows:

PLG_ATS_AKEEBASUBSLEGACY_DESCRIPTION="Allows ATS to show the active and inactive Akeeba Subscriptions memberships of each user"

When I first read the description I thought I'd installed the incorrect plugin for the "subscription 4 integration". But now I've read a multiple times and it does sink in. Maybe an extra line of text would be more clear for users like me ;-) A line like "Subscription 4 integration plugin (legacy)." or something like that.

On the other hand - users lik eme, who do not take enough time to read what the description says, will always be downloading the great components of Akeeba. So I don't mind if the description stays the same ;-)

Thank you for the support!

Greetz, Nikolai
UWiX

You're right the title is indeed correct. And normally you don't get to see the plugin description upon installation because it's installed by the package manifest script ;-)

Just noticed the description when I had to install the plugin manually - and in first instance that raised my eye-brows because I was reading for something like "ats 4 integration" to know if I had the correct plugin installed.

Does not matter - it became clear very soon after checking the installed plugins ;-) And yes that title leaves no margin for misunderstanding.

Thanks for the service!

Greetz, Nikolai van Nes
UWiX