Akeeba Ticket System

#23260 Reporting on time spent for one ticket by multiple assignees

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’

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Latest post by tampe125 on Wednesday, 16 September 2015 08:40 CDT

Tuesday, 15 September 2015 10:18 CDT

alexwalker

The IT Manager has asked us to start recording how long we are spending on tickets. We’ve just done a test ticket and if Matt works on a ticket for 30 mins and I (Alex) jump in and work on it for 10 mins then close the ticket. It shows up in the report that Matt has done 40 mins worth of work (including my time spent). Could multiple engineers times spent on tickets be aggregated in a more accurate way. Also another nice to have would be a sort by engineer (assignee) on the view ticket screen.

Wednesday, 16 September 2015 07:42 CDT

nicholas

Just a quick update to let you know that Davide is working on it. He'll reply in the next few days with more information about it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 16 September 2015 08:40 CDT

tampe125

Hello Alexander,

exactly where did you get that issue?
Running some tests I saw that there was a problem loading the Time Cards chart, however the logic you illustrated before was honored.
Can you please install the latest dev release and confirm that everything is ok or give me more details about the time spent math?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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