Akeeba Ticket System

Thursday, 10 September 2015 10:35 CDT

alexwalker

I have installed v2.0 to test. All seems to be OK other than the last 30 days Graph is not visible. Is there any way of displaying this in reverse. I am sure going forward it will work, but having the last 30 days graph would be useful.

Thursday, 10 September 2015 11:02 CDT

tampe125

Hello Alexander,

can you please explain what do you mean with "reverse" and "forward"?
What do you want to achieve?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 10 September 2015 11:20 CDT

alexwalker

I cannot see the graph for tickets on the last 30 days. It is empty. That is all.

Friday, 11 September 2015 02:31 CDT

tampe125

Did you get any ticket in the latests 30 days?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 11 September 2015 02:33 CDT

alexwalker

400 !

Friday, 11 September 2015 02:39 CDT

alexwalker

We simply did a backup install of our existing site using Xamp to see if the ATS 2.0 would install and run without issues before deploying.

Friday, 11 September 2015 03:13 CDT

tampe125

That's strange, I just ran some tests and everything works fine.
Do you have any chance to upload the local site to a test server, so I can take a look at it?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 11 September 2015 11:12 CDT

alexwalker

Tried to do an external site so you could get to it but the php version was older so it would not install. Not sure what else I can suggest other than maybe using remote desktop on Monday ???

Monday, 14 September 2015 01:43 CDT

tampe125

I'm sorry but we can't provide support with remote desktop.
I'll leave this ticket open in case you'll find a test domain where to upload your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 14 September 2015 03:16 CDT

alexwalker

OK I will see if I can create a copy on an external server. We are using LDAP so not sure how that would affect things. I will need to create a Joomla user I suppose. Attached is an image of what the Control Panel looks like with the ticket graph.

Monday, 14 September 2015 08:14 CDT

tampe125

Let's run a quick test: can you please logout and login again?
Is the chart the same or does it change?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 14 September 2015 11:29 CDT

alexwalker

Davide, it is the same!

Tuesday, 15 September 2015 02:13 CDT

tampe125

Well, I'm out of options. I have to connect to your site to understand what's going on.
Please ping me when you have set up a site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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