Support

Akeeba Ticket System

#22766 Akeeba backup - failing after update

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

molsond
We updated Akeeba backup yesterday from 4.2.0 to 4.2.2 - now Akeeba backup no longer works.

We have scripts running on our server every night to auto-backup Akeeba overnight - and since the update the 4 sites we updated have failed to backup. We have 1 site which is still running Akeeba 4.2.0 and this auto-backup was successful.

I have tried manually updating Akeeba and am receiving error messages (please see attached screen shots of the first and subsequent error message received).

The 'view log' for both backend and frontend are completely EMPTY, therefore I have nothing to zip up and send to you!

The ALICE analysis for both frontend and backend has two yellow WARNINGS for the following fields:

Additional database - Wrong access details
Could not detect the used profile, test skipped

Additional database - Joomla database inclusion
Could not detect the used profile, test skipped

Can you please help us with this??

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!