I created two ticket categories but when a user submits a ticket, there is no where to select which category is selected.
#22208 Selecting Ticket Category
Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Latest post by tampe125 on Friday, 06 March 2015 06:14 CST
Friday, 06 March 2015 02:07 CST
tampe125
Akeeba Staff
Hello Paul,
the user has to choose the category before creating the ticket.
This extra step is necessary because there are several checks that need to be performed accordingly to the selected category (creation permission, enough credits to post etc etc)
the user has to choose the category before creating the ticket.
This extra step is necessary because there are several checks that need to be performed accordingly to the selected category (creation permission, enough credits to post etc etc)
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Friday, 06 March 2015 06:06 CST
pauldev
How can I display the drop down box for the category that the user can select in order to submit a new ticket?
Thanks
Thanks
Friday, 06 March 2015 06:14 CST
tampe125
Akeeba Staff
At the moment users should navigate into the correct category and then click on the New ticket button.
In the next version we're planning to add a "landing page" were the user can choose the category for the new ticket and then open it.
In the next version we're planning to add a "landing page" were the user can choose the category for the new ticket and then open it.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!