I would like to have a counter (like in the Module Tickets Info) which shows: all Open / all in Progress / all Closed Tickets to the Support staff in the Frontend end. Is this possible somehow (by altering the module for example)?
#22142 Ticket Counter
Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Latest post by nicholas on Wednesday, 25 February 2015 09:57 CST
Tuesday, 24 February 2015 15:40 CST
nicholas
Akeeba Staff
Manager
I think you might be able to do that by forking (copying) the module. Then you need to edit the main .php file of the module. Inside it you'll see the code
Just remove the
You might also want to change the URL around line 100 from index.php?option=com_ats&view=mies to index.php?option=com_ats&view=latest to show all open tickets.
$ticketsModel = F0FModel::getTmpInstance('Tickets', 'AtsModel', array('input' => array()));
$ticketsModel
->mytickets(1)
->enabled(1);
Just remove the
->mytickets(1)line to have the module report all tickets.
You might also want to change the URL around line 100 from index.php?option=com_ats&view=mies to index.php?option=com_ats&view=latest to show all open tickets.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wednesday, 25 February 2015 09:34 CST
hyperx
Thanks, works perfectly!
Wednesday, 25 February 2015 09:57 CST
nicholas
Akeeba Staff
Manager
You're welcome! I'm glad we could help you :)
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!