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Akeeba Ticket System

#22083 Saving ticket wrong redirect when using WYSIWYG editor

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by tampe125 on Tuesday, 17 February 2015 03:09 CST

Monday, 16 February 2015 06:40 CST

user86222
 When using WYSIWYG editor in frontend we cant save new tickets to DB. The redirect going "wrong" (<domain>/en/itemid=631) and no info at all. The starting URL for a new ticket is <domain>support/kategorier/webbplats/new (swedish).

Also putting posts in a ticket using WYSIWYG saving the post, but not redirects to ticket view.
WYSIWYG JCE editor version 2.3.4.4.

Monday, 16 February 2015 10:01 CST

tampe125
Hello,

I just tried and everything seems working fine on our test site.
I suspect the problem relies on some menu assignment. Can you please try to switch to BBCode, disable AJAX reply and try again?
Do you still have the same issue?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 February 2015 02:58 CST

user86222
We reverted back to BBcode and AJAX reply has always been disabled. Working fine with BBcode. Using JCE causing "menu assignment problem"?

Tuesday, 17 February 2015 03:09 CST

tampe125
Can you please try to use TinyMce editor (Joomla default one)?
I can't replicate the error, so I'd wish to exclude any possible cause

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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