Hi, I am looking for a possibilitiy that a group of customer can reply/post to a category and its tickets.
Is this possible?
regards
Jens
Is this possible?
regards
Jens
#21346 customer can reply/post to a category and its tickets
Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Latest post by tampe125 on Thursday, 30 October 2014 07:21 CDT
Thursday, 30 October 2014 07:10 CDT
tampe125
Akeeba Staff
Hello Jens,
in order to achieve that, your customers should be managers, too; this means that they will be able to perform any administrative tasks, such as Closing or Moving tickets in other categories.
Please remember that Akeeba Ticket System is an extension for providing support; the behavior you are looking for is a sort of forum, which is outside ATS scope.
in order to achieve that, your customers should be managers, too; this means that they will be able to perform any administrative tasks, such as Closing or Moving tickets in other categories.
Please remember that Akeeba Ticket System is an extension for providing support; the behavior you are looking for is a sort of forum, which is outside ATS scope.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 30 October 2014 07:13 CDT
jnskst
Hi, thx for the quick reply. I will change the acl in the way you advice.
If this will not work, I will come back ;-)
thx again!
regards
Jens
If this will not work, I will come back ;-)
thx again!
regards
Jens
Thursday, 30 October 2014 07:21 CDT
tampe125
Akeeba Staff
You're welcome!
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!