Support

Akeeba Ticket System

#21269 Frontend - staff member cannot select user when creating ticket

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by nicholas on Friday, 24 October 2014 08:15 CDT

Tuesday, 21 October 2014 03:45 CDT

UWiX
 I followed every instruction in the Akeeba Manual for setting up all Tech Support Staff groups and members and everything works perfectly.
The support staff can even see "canned replies" in the frontend so all rights should be set correctly.

But... (there's always a 'but'): in the online documentation I've read I can also set an user for a new ticket when I'm a Tech Support Staff member. Somehow I cannot seem to find this option and no matter what I'm setting for any kind of rights it does not appear in the front-end.
In the back it works out of the box by clicking the "New" button in the Tickets section; but adding a ticket description on behalf of a user isn't possible there.

What am I doing wrong here? Am I really missing something - have I forgot any option(s) to configure? It's puzzling me... So, if you have any thoughts I love to hear them! :-)

Thank you and Greetz,
N. van Nes - UWiX
--- www.uwix.nl ---

Tuesday, 21 October 2014 09:48 CDT

tampe125
Hello,

thanks for the report, there was an issue while creating a new ticket.
Can you please install the latest dev release and try again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 October 2014 13:26 CDT

UWiX
Thank you for the fast reply. Downloaded the latest dev release through the link but... When clicking a "New Ticket" all I see is blanc white page :-(

Still some alpha things to overcome, I guess :-)

Happy programming!
--- www.uwix.nl ---

Wednesday, 22 October 2014 02:00 CDT

tampe125
Can you please turn on the error reporting and past here the error?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 22 October 2014 02:43 CDT

UWiX
Ofcourse - sorry I didn't think of that myself.

( ! ) Fatal error: Class 'AtsHelper' not found in E:\xampp\htdocs\uwix2014\components\com_ats\views\newticket\view.html.php on line 39
Call Stack
#	Time	Memory	Function	Location
1	0.0010	135272	{main}( )	..\index.php:0
2	0.3991	6082616	JSite->dispatch( )	..\index.php:42
3	0.4058	6098648	JComponentHelper::renderComponent( )	..\application.php:194
4	0.4163	6122024	JComponentHelper::executeComponent( )	..\helper.php:348
5	0.4172	6147512	require_once( 'E:\xampp\htdocs\uwix2014\components\com_ats\ats.php' )	..\helper.php:380
6	0.4632	6944048	F0FDispatcher->dispatch( )	..\ats.php:59
7	0.5271	8130600	F0FController->execute( )	..\dispatcher.php:321
8	0.6201	9635864	F0FController->add( )	..\controller.php:960
9	0.6789	10113784	F0FController->display( )	..\controller.php:1248
10	0.6793	10114072	F0FViewRaw->display( )	..\controller.php:1113
11	0.6795	10114776	AtsViewNewticket->onAdd( )	..\raw.php:110
--- www.uwix.nl ---

Wednesday, 22 October 2014 02:44 CDT

UWiX
p.s. [off topic]: something seems wrong with the gravatar image display?
--- www.uwix.nl ---

Wednesday, 22 October 2014 04:35 CDT

tampe125
There was a typo in the dev release, can you please download the latest one and try again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 22 October 2014 07:52 CDT

UWiX
The latest DEV does indeed show the "New Ticket" page including the user selection field at the top of the form. That's nice. But....

Clicking on the "Select a user" button results in a "page not found error" in a modal popup window. The link it refers to is: 
/index.php/ticket-system.html?view=jusers&tmpl=component&field=created_by


Any thoughts on this one?
--- www.uwix.nl ---

Wednesday, 22 October 2014 09:07 CDT

tampe125
Sigh.. can you please download the last dev release, again?
We found several issues in the ticket creation.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 22 October 2014 13:28 CDT

UWiX
I would love to download the latest dev version but (again, the 'but').....

The dev section of ATS is unavailable, that is; it displays a blanc white page. The other dev pages are available though.
--- www.uwix.nl ---

Thursday, 23 October 2014 01:25 CDT

nicholas
Please find it attached in this ticket.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 23 October 2014 11:25 CDT

UWiX
Thank you for the attachment.
The userlist now shows in the modal popup screen except the search function to find a user shows an 404 error page. And the css styles aren't set (or incorrect) for the popup window.

But I do realize it's a work in progress so if you want me to stop reporting the bugs I find, just let me know.

Happy coding! :-)
--- www.uwix.nl ---

Friday, 24 October 2014 02:56 CDT

nicholas
I uploaded a new dev release at https://www.akeebabackup.com/download/developer-releases/ats-dev.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 24 October 2014 07:46 CDT

UWiX
This latest dev fixes the user selection 'bug' - thank you for that. The CSS styling isn't 'fixed' yet. Just telling to let you know.

Thank you for the support - I'll wait for the final release.
--- www.uwix.nl ---

Friday, 24 October 2014 08:15 CDT

nicholas
The CSS style seems to depend on the template you're using. I'd rather not make any big changes to it right now.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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