Support

Akeeba Ticket System

#21200 DateTime::__construct(): Failed to parse time string (Sunday, 13 July 2014 10:16 AEST) at position 27 (A): The timezone could not be found in the database

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by tampe125 on Monday, 13 October 2014 06:00 CDT

paddyrolls
 HI

I am getting the 0 - DateTime::__construct(): Failed to parse time string (Sunday, 13 July 2014 10:16 AEST) at position 27 (A): The timezone could not be found in the database when I access the Akeeba Ticket System --> Latest Open menu item

If I set my default joomla configuration to
1. Server Time Zone - Guam and
2. set my User Account - Use Default

I DON'T get the above error

However if I set my default joomla configuration to
1. Server Time Zone - Brisbane and
2. set my User Account - Use Default

I get the DateTime::_construct() error.

Any insights would be greatful.

I have attached a dedug output and hope you can make more sense of it.

Regards

Patrick

tampe125
Akeeba Staff
Hello Patrick,

can you please download and install the latest dev release and try again?
Do you still have the same issue?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

paddyrolls
Hi Davide

I installed Alpha version com_ats-pro-git_3E12AA2.zip and it resolved the issue.

Could you advise if this is suitable for production environment?

Great work and thanks for your support.

Regards

Patrick

tampe125
Akeeba Staff
Yes, you can use it in production until the new version is published.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!