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Akeeba Ticket System

#20521 Suggestion: #16358 – Menu link to New Ticket page

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Latest post by tampe125 on Thursday, 17 July 2014 10:51 CDT

Thursday, 17 July 2014 10:11 CDT

user84964
 Hi,

I read the topic and the workaround of #16358 – Menu link to New Ticket page.

Nevertheless, do you plan to add such a menu link in the future?
In my opinium it is a little bit complicated to find the "Create New Ticket" Button.

For example, I like the "Dashboard" view of OSTickets.

Do you think this is possible with ATS as well ?

thanks
Alexandra

Thursday, 17 July 2014 10:51 CDT

tampe125
Hello Alexandra,

I'm sorry but that's not possible.
Creating a single New ticket menu entry would require to tear apart the whole ATS logic and it's very error prone to wrong ACL settings.
If you really need a direct link to create a ticket, you can do as suggested in the referenced ticket you posted.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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