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Akeeba Ticket System

#20373 Recording Time on a Ticket

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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PHP version
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Akeeba Ticket System version
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Latest post by tampe125 on Thursday, 26 June 2014 03:14 CDT

Wednesday, 25 June 2014 19:06 CDT

sohopros
 From the documentation, it indicates that there should be a feature that allows the technician to log his time to a ticket when replying, but we don't see that feature. Please see screenshot. Does something need to be enabled?

Thanks, SOHO Prospecting Team

Thursday, 26 June 2014 02:00 CDT

tampe125
Hello,

the Time spent field is available in the Pro version only of ATS and it's displayed to managers only.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 June 2014 03:14 CDT

tampe125
I just double checked and I found there was a problem with Category Managers, please installthe latest dev version in order to fix it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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