in my site i would'like to create a form that can create a new ticket in ATS.
i think to use the function for create a ticket by mail.
Only one question for this point... is it possible use some variable inside mail for set ATS priority?
for example.. [priority=high] or [priority=low] inside the object?
2)
I try to use the fuction for reply by email but don't work for now.
I don't understand the way to do that and inside the guide there isn't an exact way.
i try to reply at the email address inside ATS parameters but ATS create a new ticket and not the reply to another ticket..
i have some category but only one of this can create ticket by mail.. this category is indicated inside ATS parameters
any suggestion?
thx
Dario