Akeeba Ticket System

Tuesday, 27 May 2014 09:11 CDT

user80316

in the component there is a module that show user credit.. but do you think to add a module for show ticket in page outside component.
so user can see the ticket status without enter in the component

Edited by user80316 on 2014-05-27 09:15 CDT

Tuesday, 27 May 2014 09:17 CDT

user80316

sorry for the title but I pressed enter by mistake

Tuesday, 27 May 2014 09:43 CDT

nicholas

Hello Dario,

I guess that you want the "My tickets" page to appear as a module, right? Can you please explain me the use case (why you need it on your site)?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 27 May 2014 09:54 CDT

user80316

yes.
i try to explain and sorry for my english.
a module that show "my ticket" in every page of the site i think is better for that user that sometimes don't read the email but too much time enter into the site.
The problem is that "my ticket" are visible only inside componet and sometimes the user enter into the site only for other information and don't see pending ticket.
my user are lazy :)

Tuesday, 27 May 2014 10:32 CDT

nicholas

OK, that's what I thought. The problem with this approach is that the My Tickets page has too much information to put in a module. Even showing just the title and status is too much for users with more than 3 tickets. If you want to cram information about submitted time, last reply time and category the module becomes way too long to be practical. That's why we are sending emails when there is a reply to someone's ticket.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 27 May 2014 10:46 CDT

user80316

i think like you but all information, i think, is secondary if compare to status. Status pendig wait for user action. The user can click and see all information.
also one simply alert module that show the number of pending tiket is good.
for example: "you have 2 ticket that require you action". or "you have 5 pending ticket".
in this way you can assigne a color based on the number of pending ticket like green for 1, yellow for 2 ecc.

obviously this is only idea..

thanks to google translate for this message and to you for your time :)

Monday, 09 June 2014 08:48 CDT

nicholas

We have implemented the feature you requested. We aim for a release tomorrow or Wednesday (depending on available time for testing),

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 09 June 2014 08:57 CDT

user80316

you are fantastic!
thank you very much

Dario

Support