Support

Hello Akeeba Team,

In addition to the above Custom fields I have also searched google using the prefix:

site:akeebabackup.com cancel ticket button

I am using your Akeeba Ticket System package on a development site to get familiar with your package - seems great so far.

What I do not see, nor on your own site Support area, is that when a user selects the New Ticket button, the page opens up as configured / expected.

At the bottom is a button: Send your Ticket.

What I would be interested in knowing is if you propose to add (or if I have missed the facility to add this already), another button to the effect of: "Cancel", or "Cancel Ticket" ?

This then being able to be "configured" to take the user to a "Ticket Cancelled" message page.

I have also gone through all your previous Akeeba Ticket System Release notes to see if any such feature has been there but got removed at any stage - I did not see any indication that this (Cancel Button Removal) has been the case - but am open to correction.

Your thoughts appreciated.

Regards,

Tim.

Hello Nicholas,

Thanks for your reply.

Yes - you are right - using the browser back button is what I was doing (navigating to another page does it as well).

I figured there was (is) possibly a good reason why a Cancel (or similar) button may not be there - you mostly confirmed my suspicions. Your experiences with this feature give good reason for not having it.

You can close this ticket if you wish.

Regards,

Tim.