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Akeeba Ticket System

#19320 email to ticket and managers

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by nicholas on Thursday, 27 February 2014 16:37 CST

Monday, 24 February 2014 17:03 CST

user72637
 When we email several emails to ATS, only one email actually gets pulled into the ticket system.

Also im not able to just select the managers i want notified. Even after selecting the managers it notifies all managers.

Tuesday, 25 February 2014 01:45 CST

nicholas
You have an old version of ATS. Please upgrade to ATS 1.3.2 which is the latest version at the time of this writing.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 25 February 2014 12:21 CST

user72637
ok thank you

I upgraded my joomla to 2.5.18 and upgrade to ATS 1.3.2

It still only grabbed one of the three emails in the inbox and did not email the created ticket to you sender. I also noticed after upgrading Joomla my php version wen down to 5.3.20 and not up. Wonder if this effects that?

Tuesday, 25 February 2014 12:23 CST

user72637
sorry actually the ticket was sent i just over looked it adn it was sent to the correct manager

Tuesday, 25 February 2014 13:32 CST

nicholas
I understand correctly that your problem is now resolved?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 27 February 2014 12:21 CST

user72637
ok ive upgrade joomla to 2.5.18 and installed 1.3.2

Ok if I use the Akeeba Ticket System reply by email plugin it seems to only be downloading one email if there are 3 in the inbox. Also reading the docs it looks like a Cron-job to grab the emails would be better do to the load the plug in can put on the website but that doesnt seem to be working at all. I havnt dug into that yet.

Thursday, 27 February 2014 16:37 CST

nicholas
I am investigating this. It will take a lot of time to resolve. Please wait for version 1.4.0.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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