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Akeeba Ticket System

#19104 ATS - Fetch email

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by tampe125 on Monday, 10 February 2014 10:50 CST

Sunday, 09 February 2014 13:08 CST

user82693
 Hello,

I try to get email from a mailbox without success, i saw your post about ats-mail-fetch.php but i can't find the file on my folders to enable cron jobs.

Did i miss something ? i look into my joomla folder / cli /

Actually, i can't upgrade to joomla 3.2.2 as other component stop working.

Monday, 10 February 2014 03:02 CST

tampe125
Hello Sebastien,

just to be clear, you want to automatically create tickets from emails sent to a mailbox, right?
Can you please double check if you installed the pro version of ATS?

The feature you're looking for is inside the pro version only, so please check if you installed the correct one.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 10 February 2014 06:17 CST

user82693
I installed "com_ats-pro-1.3.2.zip" , Should i download and install the core version first?

Monday, 10 February 2014 10:50 CST

tampe125
mhm... I'll check the installation script.
However for the moment you can extract the archive locally and manually upload all the files that are inside the /cli folder to your server /cli one.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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