Support

 i am trying to get some of the features working and i have the options enabled. for example, the user feedback and ability to set ticket priority. However when a user closes a ticket they are do not see the rating system and there is no priority option in the ticket.

i am also trying to figure out how to assign a ticket. i created my groups and assigned users to the groups and set permissions on the category and the component settings. i don't see an option to assign a ticket to someone and when i click on assigned tickets and ticket buckets i get a blank page.probably because these are not assigned but i don't see how to do that.

i am trying to find these options from the front end login, as an admin who is also assigned in my tech support category. I created a menu item for latest tickets and i see none of the expected options.

I checked the user manual and i am not sure what i missed.

i can provide login info

Did something not install correctly and this is the issue? i did try to reinstall. It seems to work well otherwise but these are some key features that i just can't find.

Please advise

haha i see what happened i think. i installed the subscriptions (hence the wrong version number) instead of the ticket system. trying to reinstall the ticket system pro and will close the ticket if my issue is resolved.