Akeeba Ticket System

Friday, 10 January 2014 11:25 CST

user82143

Friday, 10 January 2014 11:26 CST

user82143

I use BBcode and I don,t see button for Canned replies

Friday, 10 January 2014 11:49 CST

nicholas

In the back-end or the front-end? In the back-end the advanced buttons (canned replies, buckets) cannot be implemented, therefore they are not shown at all.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 10 January 2014 12:01 CST

user82143

In the front end

Friday, 10 January 2014 12:07 CST

user82143

I discover why. If I log in the front end with a super user I see buttons, but if I log with a user who belongs to Tech Support Group (I follow the example in your manual) then no.

Friday, 10 January 2014 12:45 CST

user82143

My user that belongs to Tech Support Group, must belongs to Administrator Group too. Then he can see Canned Replies buttons.
Is this correct ? It must be just like that ?

Sunday, 12 January 2014 11:17 CST

nicholas

Not necessarily so. You have to give the user group in question (Tech Support Group) the Support Staff privilege either for the entire component or for the support category in question. The former can be done by going to the back-end of the component and clicking on Option, then click on the Permissions tab. The latter can be achieved by editing the Category and taking a look at its permissions area at the bottom of the page. In both cases you are assigning privileges the standard Joomla! way. I know for a fact that this does work: this is how my support staff is able to use canned replies on our own site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 13 January 2014 03:06 CST

user82143

I did it "can be done by going to the back-end of the component and clicking on Option, then click on the Permissions tab" and it works.
I think it would be interesting you add this explanation to your manual.

Thanks a lot!!

Note.- I began to translate ATS to Spanish this weekend. I´ll keep you informed.

Monday, 13 January 2014 04:40 CST

nicholas

I thought we had already documented the "Support staff" permissions in our documentation?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 13 January 2014 05:13 CST

user82143

I followed the instructions in your ATS´s guide(Chapter 2 Overview & Quick Setup) and it didn´t work until I made your last suggestion.
I am testing your component in a pre-production web.
When I finish testing it, I will install in my web and I will repeat the steps to see if I made a mistake or ignored something. And I will review ATS´s guide.
It´s posible I didn´t see it.

Thanks

Monday, 13 January 2014 09:07 CST

nicholas

Per the instructions. the Sales Staff and Tech Support have the "Support Staff" privilege set to Allowed in each respective category.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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