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Akeeba Ticket System

#18014 Akeeba Tickets questions

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Latest post by nicholas on Friday, 01 November 2013 08:30 CDT

Thursday, 31 October 2013 10:27 CDT

jciconsult
We would like to be able to do the following:
1) Have textarea custom fields with adjustable column and row sizes
2) Get rid of default message box in a ticket submit view for a category that relies on custom fields.

Please advise.

Friday, 01 November 2013 08:27 CDT

tampe125
Hello Paul,

regarding the textare field, I think that we can implement it, since we already did it inside Akeeba Subscriptions and the logic should be the same.

Regarding your second point of the list, I can't understand what are you going to achieve.
Can you please send a screenshot of what you want to change?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 01 November 2013 08:30 CDT

nicholas
Hello Paul,

1. As Davide said it's on our to-do list. I'm actually writing the code right now.

2. Likewise, I am not sure what you mean with "default message box". If you mean the main text of the ticket, you can simply set the default text in the category to be empty. You cannot completely remove it when creating a new ticket. This is a support ticket system, not a custom forms component.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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