Akeeba Ticket System

Tuesday, 08 October 2013 07:50 CDT

webemus

Sorry but we could not find where to charge credits to tickets manually, please see attachment,
We don´t want to charge credits from credit - category of the ticket, we want to charge a different amount of credits to each ticket related with the amount of time we consume solving the problem on the ticket.
Thanks

Tuesday, 08 October 2013 08:09 CDT

nicholas

You have to reply to the ticket from the front-end of your site (sorry, I forgot to specify this in my last reply). Right below the reply area you will see a field to enter a custom amount of credits.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 October 2013 08:43 CDT

webemus

Hi,

:( still can not see it, now in front end. Please see the image.

We started to translate it to spanish so you will see some tags in english and some in spanish.

Please also note that the "send your replay" button at the bottom is rendered twice.

Thanks

Tuesday, 08 October 2013 10:49 CDT

nicholas

Are you logged in as a super administrator or as a manager of that category? The credit charge box only shows for these users.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 October 2013 11:49 CDT

webemus

Thanks for your answer, users are managers see attached document with front-end view for this users, thanks, we can not see this button but send answer button (in spanish) is duplicated.

Tuesday, 08 October 2013 14:06 CDT

nicholas

Unless you are using an older Internet Explorer version (9 or earlier) you have a problematic installation and I'd recommend reinstalling the component.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 09 October 2013 09:58 CDT

webemus

Hi,

It was the:

Show credits information

parameter.

It seem to be working now.

I´ll test a litle bit more before closing the ticket.

Bye,
Piero

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